Shipping policy

Shipping Policy

Thank you for shopping with In His Image Creations (IHIC Co.). Each order is thoughtfully prepared and packaged with care.

Shipping Area

IHIC Co. currently ships physical products within the United States only. International shipping is not available at this time.

Processing Times

Processing time is the time required to prepare your order before it is provided to the shipping carrier.

Estimated processing times are:

Standard, ready-to-ship items: 3–5 business days
Handmade or made-to-order items: 7–10 business days
Personalized or customized items: 10–14 business days

Processing times do not include weekends, federal holidays, or carrier transit time. Any different processing timeframe will be stated on the applicable product page.

Orders containing multiple products may be shipped together when all items are ready.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed during checkout. Delivery estimates begin after an order has completed processing and has been accepted by the shipping carrier.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after your order ships. Please allow up to 48 hours for the carrier’s tracking system to update.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

If you discover an error, contact us immediately at hello@ihicco.com. We will make every reasonable effort to update the address before shipment, but address changes cannot be guaranteed after an order has entered processing or shipped.

If an order is returned to us because of an incomplete or incorrect address, refusal, or unsuccessful delivery, the customer may be responsible for any additional shipping costs required to resend the order.

Delayed, Lost, or Missing Packages

If your tracking information shows an unusual delay or your package has not arrived within the carrier’s estimated timeframe, contact us at hello@ihicco.com with your order number.

We will assist with reviewing the tracking information and, when appropriate, help initiate an inquiry with the shipping carrier. Carrier investigations and claim-processing times are controlled by the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and contact household members, neighbors, the carrier, or the local delivery office before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us promptly at hello@ihicco.com. Include your order number and clear photographs of the product and shipping packaging so we can evaluate the issue and make it right.

Please also review our Return and Refund Policy for additional information.

Digital Products

Digital products are delivered electronically and do not require physical shipping. Delivery and access instructions will be provided on the product page, during checkout, or by email after purchase.