Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, your item must be in the same condition in which you received it: unused, unwritten in, unaltered, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at hello@ihicco.com. If your return is approved, we will provide the return address and instructions for sending your item back.

Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

IHIC Co. is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method and retaining your shipping receipt.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us promptly at hello@ihicco.com.

Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right. When we confirm that an item arrived damaged, defective, or incorrect, IHIC Co. will provide the appropriate replacement, refund, or return instructions at no additional shipping cost to you.

Nonreturnable Items

The following items cannot be returned or exchanged:

Personalized or customized products
Digital downloads or electronically delivered products
Gift cards
Final-sale or clearance items
Items that have been used, written in, altered, or damaged after delivery

Because digital products are delivered electronically, all digital-product sales are final. If you experience difficulty accessing a purchased file or receive a defective file, contact us at hello@ihicco.com so we can assist you.

Please contact us before purchasing if you have questions about whether an item is eligible for return.